Privacy Policy

1. Introduction

Sparky Local ("we", "our", or "us") operates as a platform connecting customers with licensed electrical contractors in Western Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

When you submit a quote request or contact form on our platform, we collect the following information:

• Personal Information: Your name, email address, and phone number
• Service Details: The type of electrical service you require
• Location Information: Your suburb or service area
• Property Information: Property type (residential, commercial, industrial)
• Additional Details: Any specific information you provide about your electrical needs

3. How We Use Your Information

We use the information we collect to:

• Connect you with qualified, licensed electrical contractors in your area
• Process and respond to your service requests and inquiries
• Communicate with you about your service request
• Improve our platform and services
• Comply with legal obligations

4. Information Sharing

We share your information with:

• Partner Contractors: We share your contact information and service details with licensed electrical contractors who can fulfill your service request
• Service Providers: We use third-party services (including Notion) to store and manage form submissions
• Legal Requirements: We may disclose information if required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Storage and Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your information is stored securely using industry-standard practices and third-party services that comply with applicable data protection regulations.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with the relevant data protection authority

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our contact page.